Privacy Policy

Last updated: January 2026

Introduction

BalancedPath ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal information is:

BalancedPath
14 Laurel Grove
Sheffield, S10 2NA
United Kingdom
Email: [email protected]

Information We Collect

Essential Cookies Only

We use only strictly necessary cookies required for basic website functionality. Specifically, we store a single cookie to remember your cookie consent preference. This cookie does not track, profile, or identify you beyond this single function.

We do not use:

  • Analytics or tracking cookies
  • Marketing or advertising cookies
  • Social media cookies
  • Profiling or behavioural tracking

Contact Form Submissions

When you submit our contact form, we collect:

  • Your name
  • Your email address
  • The content of your message

This information is collected solely to respond to your inquiry about our educational content.

Server Logs

Our web hosting service may automatically collect standard server log information, including IP addresses, browser types, and access times. This data is collected by our hosting provider for technical purposes such as server maintenance and security.

How We Use Your Information

We use collected information exclusively for the following purposes:

  • To respond to inquiries submitted through our contact form
  • To maintain website functionality and security
  • To comply with legal obligations

We do not use your information for:

  • Marketing or promotional purposes
  • Profiling or automated decision-making
  • Creating user accounts or databases
  • Sharing with third parties for their marketing

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: You provide consent when you submit the contact form or accept cookies
  • Legitimate interests: We have a legitimate interest in maintaining website security and functionality

Data Retention

We retain personal information only as long as necessary for the purposes outlined:

  • Contact form submissions: Retained for up to 12 months after your inquiry is resolved, then securely deleted
  • Cookie consent preference: Stored locally in your browser until you clear it or withdraw consent
  • Server logs: Retained by our hosting provider according to their policies, typically 30-90 days

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share information only in the following limited circumstances:

  • Service providers: Our web hosting provider processes data on our behalf under strict contractual obligations
  • Legal requirements: If required by law, court order, or governmental authority
  • Protection of rights: To protect our legal rights, prevent fraud, or ensure safety

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Receive your data in a structured, commonly used format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure hosting with reputable providers
  • Regular security updates and monitoring
  • Limited access to personal data
  • Secure communication protocols

However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

International Data Transfers

Our website is hosted within the United Kingdom. We do not intentionally transfer personal data outside the UK or European Economic Area. If such transfers become necessary, we will ensure appropriate safeguards are in place as required by UK GDPR.

Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk
Helpline: 0303 123 1113

Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Email: [email protected]
Address: 14 Laurel Grove, Sheffield, S10 2NA, United Kingdom
Phone: +44 7700 900 582